Terms of Service & Privacy Policy

1. Terms of Service

1.1 Acceptance of Terms

By accessing or using the GeneralTech Solutions website and IT services in Dar es Salaam, Tanzania, you agree to be bound by these Terms of Service. If you do not agree, please do not use our services.

1.2 IT Services Provided in Tanzania

GeneralTech Solutions provides custom software development, web design, cloud solutions, cybersecurity, AI automation, digital marketing, and related technology services for businesses in Dar es Salaam and across Tanzania. All services are subject to availability and specific service agreements.

1.3 User Obligations

You agree to provide accurate information, comply with all applicable Tanzanian laws, and not misuse our services or website.

2. Privacy Policy

GeneralTech Solutions ("we", "us", or "our") values your privacy and is committed to protecting your personal information in accordance with Tanzanian data protection laws. This Privacy Policy explains how we collect, use, and protect your data when you visit our website www.generaltechsolutions.com ("Site") or use our IT services in Tanzania.

2.1 Information We Collect

We may collect the following types of information when you visit our Site or use our IT services in Dar es Salaam:

• Personal Information: When you interact with our Site, contact us for support, or engage with our Services, you may provide us with personal information, including but not limited to: name, email address, phone number, company name (if applicable), and billing information.
• Usage Data: We may automatically collect information about how you access and use our Site, including your IP address, browser type, device information, and pages you visit.
• Cookies and Tracking Technologies: We use cookies to monitor activity on our Site and collect information such as your preferences and browsing behavior to improve the functionality and experience of our Site.

2.2 How We Use Your Information

We use the information we collect for the following purposes:

• To provide and maintain our IT services, including delivering custom software, cloud solutions, cybersecurity, and digital marketing services for Tanzanian businesses.
• To communicate with you, respond to inquiries, and notify you about updates or changes to our Services.
• To improve our Site and Services by analyzing usage data.
• For marketing purposes, such as sending promotional emails, newsletters, or special offers (with your consent).
• For legal compliance, to comply with applicable laws and regulations in Tanzania.

2.3 Data Sharing and Disclosure

We do not sell, rent, or share your personal information with third parties, except in the following cases:

• With Service Providers: We may share your information with third-party vendors who assist in operating our Site or delivering Services (e.g., payment processors, hosting providers).
• For Legal Reasons: We may disclose your information if required to do so by law or in response to a legal request from Tanzanian authorities.
• In Business Transactions: If we are involved in a merger, acquisition, or asset sale, your personal information may be transferred as part of that transaction.

2.4 Data Security

We take the security of your personal information seriously and implement reasonable measures to protect it. However, no method of transmission over the internet or method of electronic storage is entirely secure, and we cannot guarantee absolute security.

2.5 Your Data Protection Rights in Tanzania

Under Tanzanian data protection principles, you may have the following rights regarding your personal information:

• Access: You can request access to the personal information we hold about you.
• Correction: You can request that we correct any inaccurate or incomplete personal information.
• Deletion: You can request the deletion of your personal information, subject to legal and contractual obligations.
• Opt-Out: You can opt out of promotional communications by following the unsubscribe instructions or contacting us directly.

To exercise these rights, please contact us at support@generaltechsolutions.com or +255 793 592 498.

2.6 Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the content or privacy practices of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

2.7 Children's Privacy

Our Site and IT services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected personal information from a child, please contact us immediately.

2.8 Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any significant changes will be posted on this page with an updated "Effective Date". We encourage you to review this policy periodically.

3. Limitation of Liability

GeneralTech Solutions is not liable for delays caused by third-party infrastructure, service interruptions, or circumstances beyond our reasonable control in Tanzania. We are not responsible for indirect or consequential damages. Maximum liability is limited to the value of the service provided.

4. Delivery & Support in Tanzania

Delivery timelines are estimates and not guaranteed. Project scope, milestones, and support commitments may be adjusted based on requirements, dependencies, and agreed implementation plans for Tanzanian businesses.

5. Intellectual Property

All content on this website, including logos, text, images, graphics, and software, is the property of GeneralTech Solutions and protected by international and Tanzanian copyright laws. Unauthorized use is prohibited.

6. Governing Law

These terms shall be governed by the laws of the United Republic of Tanzania. Any disputes arising from these terms shall be resolved exclusively in the courts of Dar es Salaam, Tanzania.

7. Changes to Terms

We reserve the right to update these terms at any time. Material changes will be notified via email or website notice. Continued use of our IT services in Tanzania constitutes acceptance of updated terms.

8. Contact Our Legal Team in Tanzania

For questions about these terms, your privacy rights, or to exercise your data protection rights under Tanzanian law, contact our Legal & Compliance team in Dar es Salaam: